News Flash

News: BlaineBiz

Posted on: January 29, 2018

Business Scam Alert - Xcel Energy Customers

Scam Alerts

Several Xcel Energy business customers have recently reported being targeted by scammers, who are using software to make it appear that their calls are coming from Xcel Energy telephone numbers. If your business receives a call that looks legitimate but sounds unusually aggressive, demanding or threatening, hang up and call our Business Solutions Center at 1-800-481-4700 (8 AM to 5 PM, M-F) to report it.

What are some red flags?

  • Calls about a surprise past-due balance. Xcel Energy will always inform you of any past due balances first by mail-not by a threatening phone call.
  • Calls that threaten disconnection if a payment is not made immediately-typically within 30-60 minutes.
  • Calls that require payment using only a pre-paid card - like Green Dot Monkey Pak. Xcel Energy provides multiple ways to pay your bill and will not require you to disclose bank account information over the phone, purchase a prepaid debit card or take any other particular step.

 You can verify your account balance by logging into our My Account system or by using our Mobile App.


Find more information at www.xcelenergy.com/scams, including a flyer you can print and post for your employees. And remember, if you're ever in doubt about the authenticity of a call from us, hang up immediately and call us. We're working with law enforcement and Utilities United Against Scams, a national collaborative of utilities, and your report can help put a stop to scam attempts.

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