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1. What if I can’t locate my bill?

If your bill is not showing, please double check that the correct information was entered in the search criteria. For example, an exact match may be required.

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2. Do I have to enter an email address to make a payment?

Yes, an email address is required so the payment confirmation can be delivered to your email inbox.

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3. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

Under “How would you like to pay” click on the drop-down box and choose EFT Check.

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4. Will I receive a confirmation email that my bill has been paid?

Yes, you will receive a confirmation email.

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5. Do I need to register to pay a bill?

No, registration is not required for One Time Payments. However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.

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6. I forgot my Password, how do I access my account?

Click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password. If you’re unable to locate this information, you may call us and after verifying your identity, then we’ll be able to assist.

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