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1. What forms of payment can I use?

You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).

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2. What is a service or convenience fee?

A non-refundable fee added to an invoice to cover various administrative costs associated with billing and accepting your payment.

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3. How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

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4. Can I use more than one payment method per transaction?

Yes, if partial payments are accepted, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

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5. How long does it take for online payments to process?

Credit card transactions are authorized immediately and typically take 48 hours to settle. ACH transactions typically take 48 – 72 hours to settle.

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6. Can I tell if my payment has been posted?

Yes, simply login to your account and select “View paid or closed invoices”.

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7. How long will my payment history be maintained?

24 months is the standard retention period.

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8. Will I be able to print a copy of my bill?

Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment, but you can choose to print your bill.

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9. How do I change my account information?

Simply log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to call us to change it for you.

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